Enable, pause and personalize Sofía

SuperClini TeamUpdated Jun 18, 20264 min

SuperClini · Agente IA

AI agent

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Agent enabled

Automatically replies to incoming messages.

Clinic-specific prompt

Clinic-specific instructions (e.g. mention promotions, featured specialties…)

Reception control (in chat)

Keyword to take over

#asumir

Keyword to hand back

#sofia

The AI agent card: enable it, give instructions and set the control keywords.

With WhatsApp connected, the “Sofía Agent” card appears in the WhatsApp menu. That's where you control how she behaves.

“Sofía active” switch: turn it on or off so she replies or stays silent.
Your clinic's instructions: free text that complements how she replies (promotions, tone, rules).
Business hours and “new conversations only” so she doesn't jump into chats older than her activation.

To pause everything instantly, turn off “Sofía active”. Disconnecting the number also stops replies.

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